FAQ

When you place an order, you will receive an order confirmation email to the email address you left. If you do not receive it, please check the spam folder in your mailbox to prevent the email from being transferred there. When we arrange the shipment for you, you will also receive the tracking number in your mailbox. All order processes will be sent to you by email.

There is only a short time between when you place an order and when we start processing it, and we generally process orders within 12 hours. If you want to cancel your order after placing it, please contact us as soon as possible at support@ebycco.com or WhatsApp: +85251749863. If the electric bike has not been shipped, we can cancel it immediately. If it has been shipped, then we will try to contact the logistics to stop the transportation. If there is any shipping loss caused by this, it will be borne by you.

We ship the bike from City of Industry, CA（US）and Grodzisk Mazowiecki, Poland (Europe) , with free shipping and no customs duty. The bike will be delivered 3-7 business days after placing the order, and the specific delivery time depends on the distance between your receiving address and the shipping warehouse address.

Currently, we have warehouses in the United States and Poland.
Our products can be shipped to most parts of the United States and European countries. We are unable to ship to other countries at this time.

All our products are free of shipping and tax.
After you place an order, you only need to sign for it, and we will arrange the rest and deliver it to your home.

After we ship the package, you will receive a shipping notification in your mailbox, and the tracking number will also be sent to you.
You can track your package at any time.

Bicycle & Battery Orders: To avoid package loss, EBycco Bicycle and Battery packages purchased FedEx's adult signature service. FedEx needs to deliver the package to the buyer's address and ask the buyer to show their ID or order information to sign for the package. If it is lost during transportation, we will send you a new one.

Accessories Orders: If the package is lost, we will proactively contact the logistics company to understand the situation. If the package is lost by the carrier, we will resend it for you.

Of course you can. We have warehouses in CA and TX. Please confirm with our customer service which bicycle style you want. We will give you the exact warehouse address for pick-up. Generally, you need to inform the warehouse of preparations 1-2 working days in advance. Note that the warehouse is closed on weekends

You can definitely return the item to us within 15 days after receiving the electric bike, as long as the item is not damaged by human. If you feel it is not suitable, we accept exchange. You can contact us at support@ebycco.com.

Please contact our customer service team at support@ebycco.com. Once we confirm that your return request meets our return criteria, we will send you a return form. You need to print this form and attach it to the product packaging, then contact the logistics company to pick up the product and return it to us. Please make sure to package the e-bike completely and wrap it tightly with tape.
Note: If the return is not caused by the product itself, you will be responsible for the return logistics fee.

• ➡️Unable to Turn on the E-bike

• ➡️Unable to Reach Top Speed in PAS Mode

• ➡️Battery Issues
• ➡️Shifter Issue/Gear get stuck

There are certain situations in which something has gone wrong on the bike and the LCD shows an error code to you. This guide will let you know what each error code means about your bike. The error codes do not cover everything that can go wrong with the bike, but they do cover quite a few things and you should be aware of their meanings in case they pop up for you.

If your bike encounters the following error code, please contact the EBycco support team at support@ebycco.com and we will respond within 12-24 hours with a solution. 

Please provide the following information when contacting the EBycco team:

• ✅Order number and bike model
• ✅Describe the issue you encountered and attach a picture or video of the error code
• ✅Provide your delivery address and contact number (some parts may require a signature service)

E·Bycco  e-bike is 85% pre-assembled, but don't worry, it's easy and we have aninstallation video on Youtube Chanel @ebycco to show you how to assemble it.

EBYCCO and GAMVIRE are both our brands, and both are produced in our own factories.

Locate Your Bike’s Serial Number

A bike frame number, also known as a serial number, is a unique identifier.  E·Bycco each electric bike has a one of a kind serial number associated with it. 

• The serial numbers are located on the head tube or on the bottom axis connecting the pedals.

• Please locate the serial number on your bike and record it by yourself.

• Please check the below picture for reference.⬇️⬇️⬇️

To register your bike serial number, you can follow these steps:

1. Keep your bike's serial number handy: The serial number is typically located on the frame of the bike. It is a unique identifier for your bike.

2. Contact your local police department: Many police departments offer bike registration programs. You can contact them to inquire about their registration process. They may have online forms or registration events where you can provide your bike's information, including the serial number.

3. Use online bike registration services: There are also online platforms and websites that allow you to register your bike's serial number. These services may provide additional features such as theft alerts and recovery assistance.

4. Keep a record of your bike's information: Make sure to keep a record of your bike's serial number, make, model, and any other identifying information. This will be useful in case your bike gets stolen and you need to report it to the authorities.

By registering your bike's serial number, you increase the chances of recovering your bike in case it is lost or stolen.

An electric bike doesn't usually need a license, and no specific federal law covers licensing requirements for eBikes. However, state regulations vary, so the best advice is to check out your local DMV site and double-check the licensing requirements in your region before you shop for an electric bike. Most eBikes do not require insurance, tax, licensing, or registration, but more powerful eBikes might have varying requirements. It's also worth considering where you plan to ride eBikes because local regulations for a bike driven on the streets can differ.

Gamvire electric Bike battery is sealed well enough for the bikes to be safely ridden in light rain. IP65. 
However, it is not recommended to ride them through very heavy downpours, or through flooded streets when the crank and/or the motor can get splashed or even covered with water. It is best to take shelter until the rain eases and the roads are no longer covered with water.

Here is a blog to teach you how to better maintain your electric bicycle after it is exposed to rain.

https://ebycco.com/blogs/electric-bike-blog/are-electric-bikes-waterproof

EBikes come with a range of battery sizes, accessories, and warranty periods, and the life span of the battery will vary with how often you ride, your charging habits, and the maintenance you invest in your new bike.
Typically, ebike batteries will last up to about five years if you store your bike in dry conditions, keep the charging ports clean, and avoid discharging the bike completely. Consistently allowing your bike battery to fully discharge will increase the risk of cell degradation and needing to replace the battery for your eBike much sooner!